Silver — Reliable Protection, Minimal Commitment

• What it covers: Travel and labor for covered components, access to our support portal, and scheduled preventive maintenance once per year (Client buys the consumables).

• Who it’s for: Small teams or low-usage equipment where uptime is important but budgets are tight.

• Benefits: Lower monthly fee, basic protection against common failures, clear warranty extension terms.

• Response SLA: Next-business-day remote support; onsite dispatch prioritized under scheduled windows.

• Ideal outcome: Reduce unexpected repair expenses while extending equipment life.

Gold — Balanced Coverage, Proactive Support

• What it covers: All “Silver” services plus parts, bi-annual preventive maintenance, and extended diagnostic support through “End of Life” of Hardware.

• Who it’s for: Growing operations that need consistent performance and quicker repair times.

• Benefits: Faster mean time to repair, fewer unplanned interruptions, proactive failure detection.

• Response SLA: Same-day remote triage and next-business-day onsite dispatch; priority scheduling.

• Ideal outcome: Minimize downtime and maintain steady productivity with predictable service costs.

Platinum — Maximum Uptime, White-Glove Service

• What it covers: Comprehensive parts and labor, after hours remote support, unlimited preventive maintenance, loaner hardware if your device will be down for more than 24 hours due to repair. replacement hardware of equal or greater value

• Who it’s for: Mission-critical environments where downtime directly impacts revenue or compliance.

• Benefits: Rapid incident resolution, proactive remediation before failures occur, tailored performance optimization, and consolidated invoicing and reporting.

• Response SLA: Guaranteed 4-hour remote response and 8-hour onsite response; emergency escalation to senior technicians.

• Ideal outcome: Near-zero disruption and strategic lifecycle management that protects your operations and ROI.

Titanium — Tailored Terms, Flexible Scope

• What it covers: Build any combination of response times, coverage windows, inventory guarantees, dedicated resources, and billing models to fit unique operational requirements.

• Who it’s for: Enterprises with specialized equipment, regulatory constraints, or unusual business hours.

• Benefits: Align service with business priorities, control costs, and ensure contractual clarity for SLAs and KPIs.

• Response SLA: Configurable to meet your operational thresholds.

• Ideal outcome: A contract that behaves like an extension of your team.

Why upgrade your service level?

• Predictable costs: Eliminate surprise expenses with fixed service fees.

• Faster recovery: Shorter SLAs reduce downtime and lost revenue.

• Proactive maintenance: Prevent failures before they affect operations.

• Single point of accountability: Streamline vendor management and reporting.

• Strategic insight: Use health reviews and analytics to extend asset life and plan replacements.

How we make it easy

• Clear comparisons and transparent pricing for each level.

• Seamless onboarding with a single kickoff and documentation package.

• No-hidden-fee policy and straightforward renewal terms.

• Flexible payment and contract length options.

Next step Schedule a quick assessment and we’ll recommend the optimal contract level for your environment, present a cost comparison, and show expected ROI. Choose the level that matches your risk tolerance and business goals—and let us protect your uptime.